Bomgar end-user experience - Windows

Note

To receive remote help from DIIT via ITS Bomgar, try these steps:

Open a web browser
Go to https://remote.help.ucla.edu
Enter the session key that DIIT provides and press the button Submit
The web browser will begin to download an executable
1. Wait for the download to finish
2. After download is finished, install the executable
Click the radial button "I have read and agree to the terms above" and click button OK
Wait at this screen for the DIIT member to make a screen sharing request
Click the button Allow to accept the DIIT member sharing your screen
You may see a logo in the top right corner of your screen indicating that a Bomgar connection has been made
To end the remote sharing connection, click the top right X button in the window "remote Support Customer Client - remote.help.ucla.edu," and click button Yes
Click the button OK
If wished, either:
1. Close the browser
2. View Session Recording
3. Download Session Recording
4. View Chat Transcript
5. Download Chat Transcript

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