This page offers instructions on how to use Remote Desktop for on campus software testing.
Launching Remote Desktop
- Due to campus security issues, access to Remote Desktop has been restricted.
- Library staff and need to log in to Staff Citrix at https://tod.library.ucla.edu/
Connecting to a Remote Desktop: Options
1. Select Show Options
To select Display options, click "Show Options" at the bottom left hand of Remote Desktop Connection window | |
2. Select Display Tab
Then click the Display tab. We recommend the following settings, especially the "Display the connection bar when I use the full screen." You can choose a smaller "Display configuration," but it's not recommended for software testing purposes. | |
Connecting to a Remote Desktop: Connecting
1. Type the Computer Name
Type in the computer name you wish remote to and click Connect. | |
2. Login with Domain Username and Password
Login with your Library domain windows username and password. | |
Connecting to a Remote Desktop: Etiquette
Remote Desktop Standard Etiquette
If someone is already on the computer, note the user name. - Contact the Library Helpdesk if the account is an administrator account, such as smsla, or a DIIT staff member.
- Some testing programs have schedules for use of the test machines
- Check the Confluence signup page, or contact whoever is coordinating the schedule to find out if the machine is actually free.
- If you know where the computer is, you can call the phone number provided for that location.
- Ask them if there is anyone at the testing station.
- If there is a signup at the physical location, you can ask if there is someone signed up for the timeframe you want to test in.
- If no one is there and the machine is locked, you and the person at the physical location may decide to reboot the computer.
- If none of that is successful, you can try the following:
- If no one is coordinating the test machine schedule and you cannot contact the tester or anyone at the location, your options are:
- Try another computer (if there are multiple test machines)
- Call or email the person who is logged in and ask them when they will be finished (user ID usually equals email ID)
- Try again later
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