How to use Remote Desktop for Software Testing

This page offers instructions on how to use Remote Desktop for on campus software testing.

Your account needs special permissions before you can use remote desktop to connect to a test computer.
You will need the name of the computers designated for testing.
These directions will not work from your home computer.
If you need help, contact Library Service Desk at Helpdesk@library.ucla.edu or (310) 825-7557.

Step-by-step guide

Launching Remote Desktop

Due to campus security issues, access to Remote Desktop has been restricted.
Library staff and need to log in to Staff Citrix at https://ctx.library.ucla.edu/
- Detailed directions are here: How to: CTX
- Sign in with Library domain user ID/password
  - If you need to reset or unlock your Library domain password try our self service website first: https://account.library.ucla.edu
  - Directions are here: How to reset your AD password

Connecting to a Remote Desktop: Options

1. Select Show Options

To select Display options, click "Show Options" at the bottom left hand of Remote Desktop Connection window

2. Select Display Tab

Then click the Display tab.  We recommend the following settings, especially the "Display the connection bar when I use the full screen."  You can choose a smaller "Display configuration," but it's not recommended for software testing purposes.

Connecting to a Remote Desktop: Connecting

1. Type the Computer Name

Type in the computer name you wish remote to and click Connect.

2. Login with Domain Username and Password

Login with your Library domain windows username and password.

You will get a message if someone else is already using the computer!

Connecting to a Remote Desktop: Etiquette

Remote Desktop Standard Etiquette

If someone is already on the computer, DO NOT LOG THEM OFF!

Some testing programs have schedules for use of the test machines; if so, check the Confluence signup page, or contact whoever is coordinating the schedule.
If no one is coordinating the test machine schedule, your options are:

Try another computer (if there are multiple test machines)
Contact the person and ask them when they will be finished (user ID usually equals email ID)
- Contact the Library Helpdesk if the account is an administrator account, such as smsla, or a DIIT staff member.
Try again later

Step-by-step guide

Launching Remote Desktop

Connecting to a Remote Desktop: Options

Connecting to a Remote Desktop: Connecting

Connecting to a Remote Desktop: Etiquette

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