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Help using the CLICC Virtual Desktop

Saving & Opening Files in a CLICC Virtual Desktop

Troubleshooting a CLICC Virtual Desktop

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Installing the Citrix Workspace app
Accessing a CLICC Virtual Desktop

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Installing the Citrix Workspace app

macOS

1. Join eduroam on UCLA campus or enable the UCLA VPN, using the instructions from Virtual Private Network (VPN) Clients | UCLA IT Services.
2. Download the Citrix Workspace app for macOS from from the Citrix Downloads page.
3. Run CitrixWorkspaceApp.dmg when it downloads.
4. Double-click the Install Citrix Workspace app in the window that appears.
5. Proceed through the installer, accepting the license agreement and default settings.
6. When given Check the option box to Add an Account , do not Add Account.
7. Close the installer when the installation finishes.

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1. during the installation process.
2. When the installation process is complete, type "clicc.library.ucla.edu" without quotation marks in the "Add Account" field presented in the "Citrix Workspace" app and click Continue.
3. Type your UCLA Single Sign-on credentials and click Sign In when prompted.

Windows

1. Join eduroam on UCLA campus or enable the UCLA VPN, using the instructions from Virtual Private Network (VPN) Clients | UCLA IT Services.
2. Download the Citrix Workspace app for Windows from from the Citrix Downloads page.
3. Run CitrixWorkspaceApp.exe when it downloads.
4. Proceed through the installation wizard, accepting the license agreement and default settings.
   1. When given the option to Enable single sign-on, do not Enable single sign-on.
   2. When given the option to Enable app protection, do not Enable app protection.
5. Click Finish when the installation finishes.Do not click Add Account when the installation finishesAdd Account.
6. In the field that appears, type "clicc.library.ucla.edu" without quotation marks.
7. Check the box that says "Do not show this window automatically at sign-in."
8. Click Add.
9. In the window that appears type your UCLA Single Sign-on credentials and click Sign In.

Chrome OS

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1. Join eduroam on UCLA campus or enable the UCLA VPN, using the instructions from Virtual Private Network (VPN) Clients | UCLA IT Services.
2. Download the Citrix Workspace app from from the Chrome Web Store.

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1. In your Internet browser, go to Launch the Citrix Workspace app.
2. In the Account URL field, type "https://clicc.library.ucla.eduInput your UCLA Logon username and password. Click " without quotation marks and click Connect.
3. In the window that appears type your UCLA Single Sign-on credentials and click Log On.
4. The first timeyou access this site from this browser:
   1. If asked to allow the Web page to open the Citrix Workspace app, click Cancel.
   2. Click Already installed to proceed to Step 3.
If you are accessing this site from a Chromebook:
5. When informed that Google Chrome OS can't open the page, click Close.
Click Already installed to proceed to Step 3

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Accessing a CLICC Virtual Desktop

All Operating Systems

1. Join eduroam on UCLA campus or enable the UCLA VPN, using the instructions from Virtual Private Network (VPN) Clients | UCLA IT Services.
2. Open the Citrix Workspace app.
3. Type your UCLA Single Sign-on credentials.
4. In the Citrix Storefront, click on the icon of the CLICC desktop.
5. This will download a .ica file to your computer.
6. Double-click the .ica file to open it.
7. The CLICC virtual desktop will app will open in Citrix Workspace.The CLICC virtual desktop may take 1–2 minutes to loadWhen you are finished using your CLICC Virtual Desktop, click on the User icon in the Start Menu and click Sign Off.