Troubleshooting a CLICC Virtual Desktop
More remote tools at UCLA
For more information about other tools for remote work and study at UCLA, please see Remote Work Technical Information for Library Staff.
For instructions on configuring the CLICC Virtual Desktop, see Access a CLICC Virtual Desktop.
Cannot log in to the CLICC Virtual Desktop site or the Citrix Workspace app
Verify that you can log into accounts.iam.ucla.edu with your UCLA Logon ID
Verify that you are connected to the UCLA VPN
If on campus, connect to the eduroam wireless network
If problems continue, uninstall and reinstall Citrix Workspace
If problems continue, reset your UCLA Logon ID password
CLICC Virtual Desktop or virtual application hangs/freezes
Verify that your local computer is running either Windows 10, macOS Mojave, macOS Catalina, or the most current version of Chrome OS.
Close the window for the CLICC Virtual Desktop.
When asked if you wish to Disconnect, click Disconnect, OK, or Continue.
Try to open the CLICC Virtual Desktop again.
Cannot save/open files to/from your local computer
In the CLICC Virtual Desktop window, click on the menu tab at the top of the window.
Click on Preferences.
Click on the File Access tab.
Choose Read and Write for how to access files and drives on your computer.
Disconnect from the CLICC Virtual Desktop.
Open the CLICC Virtual Desktop again.
Error message when launching Desktop: “Session could not be launched. Failed to launch due to resource enumeration issue”
Please click the gear wheel at the top right corner of the workspace application
Click refresh apps
And that should fix the issue.
The desktop name will change to the current desktop in use.
