Troubleshooting a CLICC Virtual Desktop

Owned by Former user (Deleted)
Last updated: Mar 10, 2023 by Gillian Bailey
2 min read

Current UCLA students, staff, and faculty may access a Windows virtual desktop running CLICC software.

The CLICC virtual desktop works best with the Citrix Workspace app.

The CLICC Virtual Desktop has been tested for operation on Windows 10, macOS, and Chrome OS.

Users must have the ability to install applications to install the Citrix Workspace app.

More remote tools at UCLA

For more information about other tools for remote work and study at UCLA, please see /wiki/spaces/LITKB/pages/39136307.

For instructions on configuring the CLICC Virtual Desktop, see Access a CLICC Virtual Desktop.

Cannot log in to the CLICC Virtual Desktop site or the Citrix Workspace app

  1. Verify that you can log into accounts.iam.ucla.edu with your UCLA Logon ID
  2. Verify that you are connected to the UCLA VPN
    1. If on campus, connect to the eduroam wireless network
  3. If problems continue, uninstall and reinstall Citrix Workspace
  4. If problems continue, reset your UCLA Logon ID password

CLICC Virtual Desktop or virtual application hangs/freezes

  1. Verify that your local computer is running either Windows 10, macOS Mojave, macOS Catalina, or the most current version of Chrome OS.
  2. Close the window for the CLICC Virtual Desktop.
  3. When asked if you wish to Disconnect, click Disconnect, OK, or Continue.
  4. Try to open the CLICC Virtual Desktop again.

Cannot save/open files to/from your local computer

  1. In the CLICC Virtual Desktop window, click on the menu tab at the top of the window.
  2. Click on Preferences.
  3. Click on the File Access tab.
  4. Choose Read and Write for how to access files and drives on your computer.
  5. Disconnect from the CLICC Virtual Desktop.
  6. Open the CLICC Virtual Desktop again.

Error message when launching Desktop: “Session could not be launched. Failed to launch due to resource enumeration issue”

  1. Please click the gear wheel at the top right corner of the workspace application
  2. Click refresh apps
  3. And that should fix the issue. 
  4. The desktop name will change to the current desktop in use. 


Cannot start the Desktop

Windows:

    1. Click the gear wheel at the top right corner of the workspace application.
    2. Click Sign Out
    3. In the quick start menu, right click the workspace app icon, and check for updates
    4. The quick start menu is accessed by clicking the up arrow at the bottom right near the time.
    5. Update if necessary
    6. Right click the Workspace app icon in the start menu, and select exit.
    7. Disconnect from the Cisco AnyConnect VPN.
    • Now start the vpn and sign in completely using MFA.
    • Open the workspace application and sign in. 
    • You should be able to start a desktop. 

Mac:

    1. Click workspace icon in the menu bar on the right
    2. Click check for updates and update if it is necessary
    3. Click work space icon again and select quit.
    4. Click the Cisco AnyConnect VPN icon and quit the vpn. 
    • Now start the vpn and sign in completely using MFA.
    • Open the workspace application and sign in. 
    • You should be able to start a desktop.