Page Comparison

...

Info
Your account needs special permissions before you can use remote desktop to connect to a test computer. You will need the name of the computers designated for testing. These directions will not work from your home computer. If you need help, contact Library Service Desk at Helpdesk@library.ucla.edu or (310) 825-7557.

Step-by-step guide

...

Expand

title	1. Launch Remote Desktop

Press and hold your <Windows Key> and press the letter "R"

Image Removed

Go to the Start menu and then select "Remote Desktop Connection"

Image Removed

Due to campus security issues, access to Remote Desktop has been restricted.
Library staff and need to log in to Staff Citrix at https://tod.library.ucla.edu/
- Detailed directions (for Windows and Mac) are here: How to: CTX
- Sign in with Library domain user ID/password
  - If you need to reset or unlock your Library domain password try our self service website first: https://account.library.ucla.edu
  - Directions are here: How to reset your AD password

...

Expand

title	2. Login with Domain Username and Password

Login with your Library domain windows username and password.

Warning
You will get a message if someone else is already using the computer!

Expand

title	Remote Desktop Standard Etiquette

If someone is already on the computer, DO NOT LOG THEM OFF!, note the user name.

Contact the Library Helpdesk if the account is an administrator account, such as smsla, or a DIIT staff member.
Some testing programs have schedules for use of the test machines; if so, check
- Check the Confluence signup page, or contact whoever is coordinating the schedule to find out if the machine is actually free.
- If you know where the computer is, you can call the phone number provided for that location.
  - Ask them if there is anyone at the testing station.
  - If there is a signup at the physical location, you can ask if there is someone signed up for the timeframe you want to test in.
  - If no one is there and the machine is locked, you and the person at the physical location may decide to reboot the computer.
- If none of that is successful, you can try the following:
If no one is coordinating the test machine schedule and you cannot contact the tester or anyone at the location, your options are:
- Try another computer (if there are multiple test machines)

Contact

- Call or email the person who is logged in and ask them when they will be finished (user ID usually equals email ID)
Contact the Library Helpdesk if the account is an administrator account, such as smsla, or a DIIT staff member.
- Try again later