Page Comparison

If someone is already on the computer, DO NOT LOG THEM OFF! note the user name.

• Contact the Library Helpdesk if the account is an administrator account, such as smsla, or a DIIT staff member.
• Some testing programs have schedules for use of the test machines; if so, check
  • Check the Confluence signup page, or contact whoever is coordinating the schedule to find out if the machine is actually free.
  • If you know where the computer is, you can call the phone number provided for that location.
    • Ask them if there is anyone at the testing station.
    • If there is a signup at the physical location, you can ask if there is someone signed up for the timeframe you want to test in.
    • If no one is there and the machine is locked, you and the person at the physical location may decide to reboot the computer.
  • If none of that is successful, you can try the following:
• If no one is coordinating the test machine schedule and you cannot contact the tester or anyone at the location, your options are:
  • Try another computer (if there are multiple test machines)
Contact
• • Call or email the person who is logged in and ask them when they will be finished (user ID usually equals email ID)
• Contact the Library Helpdesk if the account is an administrator account, such as smsla, or a DIIT staff member.
• • Try again later