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titleRemote Desktop Standard Etiquette

If someone is already on the computer, DO NOT LOG THEM OFF!

  • Contact the Library Helpdesk if the account is an administrator account, such as smsla, or a DIIT staff member.
  • Some testing programs have schedules for use of the test machines; if so, check
    • Check the Confluence signup page, or contact whoever is coordinating the schedule to find out if the machine is actually free.
    • If you know where the computer is, you can call the phone number provided for that location.
      • Ask them if there is anyone at the testing station.
      • If there is a signup at the physical location, you can ask if there is someone signed up for the timeframe you want to test in.
      • If no one is there and the machine is locked, you and the person at the physical location may decide to reboot the computer.
    • If none of that is successful, you can try the following:
  • If no one is coordinating the test machine schedule and you cannot contact the tester or anyone at the location, your options are:
    • Try another computer (if there are multiple test machines)
  • Contact
    • Call or email the person who is logged in and ask them when they will be finished (user ID usually equals email ID)
  • Contact the Library Helpdesk if the account is an administrator account, such as smsla, or a DIIT staff member.
    • Try again later

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