If someone is already on the computer, DO NOT LOG THEM OFF! - Contact the Library Helpdesk if the account is an administrator account, such as smsla, or a DIIT staff member.
- Some testing programs have schedules for use of the test machines; if so, check
- Check the Confluence signup page, or contact whoever is coordinating the schedule to find out if the machine is actually free.
- If you know where the computer is, you can call the phone number provided for that location.
- Ask them if there is anyone at the testing station.
- If there is a signup at the physical location, you can ask if there is someone signed up for the timeframe you want to test in.
- If no one is there and the machine is locked, you and the person at the physical location may decide to reboot the computer.
- If none of that is successful, you can try the following:
- If no one is coordinating the test machine schedule and you cannot contact the tester or anyone at the location, your options are:
- Try another computer (if there are multiple test machines)
Contact - Call or email the person who is logged in and ask them when they will be finished (user ID usually equals email ID)
Contact the Library Helpdesk if the account is an administrator account, such as smsla, or a DIIT staff member.
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