Work Schedule | Between the hours of 7:45am and 10pm Monday through Friday, 9:45am and 6pm Saturday, 9:45am and 9pm Sunday. There may be shifts available on holidays. Must work a minimum of 10 hours. Open 7 days a week during the regular quarter. We are open during intersessions (Spring break, the week after Fall Quarter) and summers. |
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Duties | Entry-level position for the Campus Library Instructional Computing Commons. CLICC manages the circulation of laptops, projectors, video equipment, and other small items across all UCLA Library locations with major service hubs in Powell and Young Research Libraries and uses automatic lending lockers. CLICC services also support instruction and research across the library with technology services including computer classrooms, virtual event support, and technology-enabled study space support.
In an ever-changing environment, consultants must become familiar with CLICC policies, learn how to answer and direct questions, and appropriately enforce rules to maintain a quality study environment. CLICC consultants are required to communicate with students, faculty, and staff in person, via video conferencing apps, and over the phone and maintain an organized work environment. Consultants will assist patrons at the CLICC service desk in checking out, and discharging devices and peripherals. Consultants will perform general maintenance projects and light cleaning duties. CLICC consultants will learn how to use the AV equipment, how to aid instructors teaching in the classrooms, and gain experience troubleshooting problems and notifying appropriate staff immediately to solve problems for the class session. Consultants are also expected to take initiative to assist with technology and Library related questions, which may include directing patrons to more suitable services depending on their needs. CLICC consultants also actively participate in developing their computer proficiency and skills through training programs provided by the Library and CLICC staff. CLICC’s main goal is to provide excellent customer service through technical support and troubleshooting. Consultants will learn how to troubleshoot hardware and software problems, and how to write up reports notifying technical staff of problems. Consultants will assist in special projects as assigned. |
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Required Skills
and Knowledge | Must have strong interpersonal communication skills. Ability to establish and maintain cooperative working relationships with fellow staff members. Ability to communicate effectively and cordially with a wide range of people in a high volume setting. Ability to provide concise instructions and directions, and ability to follow both written and verbal instructions. Ability to provide high-level customer service. Physical ability to retrieve items from high and low shelves, ability to lift 25 pounds, and push loaded carts. Ability to work with frequent interruptions. Ability to arrive at work on time, meeting established work schedule.
Basic experience using Mac and Windows workstations. Skill in operating computers and computer devices (printers, peripherals). Experience using Microsoft Word, Excel, PowerPoint. Familiarity with institutionally supported storage and document apps (Bruinprint (wepa), Google Apps for Education, Box) and video communication apps, such as Zoom.
Ability to:
follow directions from supervisors and to work independently with minimal supervision to perform job functions. work reliably and on time. be present in the workplace during normal working hours. initiate and maintain cooperative working relationships with co-workers, supervisors, and managers. work and communicate with co-workers, supervisors, and patrons cooperatively, harmoniously, and as a team player. identify and log problems succinctly. make minor fixes and know when to call for help. effectively work face-to-face with all levels of users. follow instructions, meet minimum hours requirement, and pass test to advance to consultant level. provide high-level customer service. think critically on the spot. quickly learn new software applications. convey technical knowledge to beginning computer users both verbally and written. General level of competence working with all kinds of hardware and peripherals. Willingness to learn new systems and software programs and impart that knowledge to users and other staff members.
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Preferred Skills
and Knowledge | Knowledge of software programs that are frequently used by UCLA students.
Familiarity with CLICC services.
Training and documentation skills highly desirable.
General knowledge of macOS and Windows 10.
Previous work experience, particularly in an IT-related service.
Experience with popular software packages such as MS Office, Adobe, Macromedia, Internet Explorer, etc.
Experience with video production (filming and editing).
Experience with statistical software packages such as those available at CLICC.
Experience with data visualization.
Experience using sound editing software.
Experience using Google Sheets, Docs, and Refine.
Familiarity with JavaScript and database queries (SQL).
Experience developing visualizations, diagrams, and graphics with Adobe suite or other relevant software.
Experience with audio production (recording and editing).
Willingness to provide feedback on improving the organization and services. |
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Comments | A resume is required for consideration. Work-Study preferred. Must be able to commit to at least three (3) regular session quarters, willing and able to work a minimum of 10 and up to maximum of 19 hours per week. Must be willing to work nights and weekends as needed. Must be able to work during 10th and finals week. Must be available to work on-site at UCLA. Prefer to interview freshmen, sophomores, and juniors. Deadline to apply to this job posting is 5/16/2025. |
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