Overview

As of March 2021, most UCLA staff can gain access to Adobe Creative Cloud through their UCLA Logon ID.
This Confluence page includes some information specific to Library staff or Library computers.

Signing In, Authentication

All modern Adobe software requires you to sign in. At UCLA, you use your UCLA Logon ID to authenticate.

Enter "ucla.edu" for the email address wherever you see an Adobe sign in screen, which can be within Adobe applications or their website, and then authenticate in the usual manner.

Requesting Access

Access to Adobe CC is not perpetual expires after 120 days and will need to be periodically requested through ucla.onthehub.com.

If you do not have access, go to:

Step-by-step instructions for renewing are on this page: How to renew your Adobe Creative Cloud Subscription

If you already requested access, you may get an email from "kivuto.com" when your access expires.

Getting the Software

The installation methods described below are for the Creative Cloud Desktop application, from which individual Adobe applications can be managed. After you sign in, you can choose which specific applications to install.

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For example: if you need only Photoshop, first install and sign into Creative Cloud Desktop (or "Adobe Creative Cloud") and then click the Install button for Photoshop.

Please note that just because the software is available does not mean it will run efficiently on a particular computer. Many of the applications are very processor-, memory-, and storage-intensive.
Consider using built-in software for simple image and video tasks, such as Preview and Quicktime on a Mac, Photos on Windows.

Library-managed Computers

Contact the Service Desk if you need assistance on a Library computer.

Library Mac computer

Open Self Service and look for the Adobe Creative Cloud option.

Log in at creativecloud.adobe.com and look for the download links. 
Laptop users should have administrator rights to allow the software installation.

Library Windows laptop

Library laptops

Staff with Windows or Mac laptops should have the ability to install software. Log in at creativecloud.adobe.com and look for the download links

.

See IT Service's instructions for details: How do I access, download, and install Adobe Creative Cloud desktop applications?

Library

desktops

Please submit a request to have the software installed on a Library Windows or Mac desktop.

Personal computers

Follow IT Services' instructions: How do I access, download, and install Adobe Creative Cloud desktop applications?

Contact the campus IT Support Center if you have difficulty with Adobe on your personal device.

Simultaneous Logons

Because Adobe only allows 2 devices to be active at once, you may encounter an activation limit message. The same screen will allow you to deactivate one of the other 2 devices so that you can continue to log in.

If you were previously assigned a Creative Cloud license

There are a few things to note if you already had access to Creative Cloud through the Library's Adobe account (now defunct).

You likely used an Adobe ID based on your Library email address to sign in to Adobe on your computer. This Adobe ID (known as Personal or Individual) will remain separate from your UCLA Logon ID (known as Enterprise or Federated), which may be confusing as they likely use the same name and email address.

Please open any Adobe application and select Help > Sign Out. The application will close and prompt you to log in again - use your UCLA Logon ID at this point, as described in How do I access, download, and install Adobe Creative Cloud desktop applications?.

You can transfer settings or content from the Personal account and even delete it to avoid confusion.

• Transfer settings and files by doing a Manual Asset Transfer
• Follow these steps to Delete your Adobe account

Uninstallation of Previous Version

Sometimes an old Adobe CC installation will not work using the sign-in steps linked to this page, and it is necessary to completely uninstall the software and start over.

1. Uninstall all Products using uninstaller
   https://helpx.adobe.com/enterprise/using/uninstall-creative-cloud-products.html#use-uninstall-pkg
   Execute in elevated cmd window on Windows or use sudo on a Mac
   
   
2. Run Adobe CC Cleaner tool
   https://helpx.adobe.com/enterprise/kb/cc-cleaner-tool-for-enterprise-users.html
   AdobeCreativeCloudCleanerTool.exe --removeAll=ALL
   On a Mac, double-click and use the GUI
   
   
3. Reinstall Creative Cloud Desktop App
   easy helper installer: https://www.adobe.com/creativecloud/desktop-app.html
   or
   manually select full installer: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html