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Troubleshooting CLICC Virtual Desktop

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Installing the Citrix Workspace app
Accessing a CLICC Virtual Desktop

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installing
installing
Installing the Citrix Workspace app

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  1. Join eduroam on UCLA campus or enable the UCLA VPN, using the instructions from Virtual Private Network (VPN) Clients | UCLA IT Services.
  2. Download the Citrix Workspace app for macOS from the Citrix Downloads page.
  3. Run CitrixWorkspaceApp.dmg when it downloads.
  4. Double-click the Install Citrix Workspace app in the window that appears.
  5. Proceed through the installer, accepting the license agreement and default settings.
  6. Check the box to Add an Account during the installation process.
  7. When the installation process is complete, type "clicc.library.ucla.edu" without quotation marks in the "Add Account" field presented in the "Citrix Workspace" app and click Continue.
  8. Type your Software Shortcut UCLA Single Sign-on credentials and click Sign In when prompted.

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  1. Join eduroam on UCLA campus or enable the UCLA VPN, using the instructions from Virtual Private Network (VPN) Clients | UCLA IT Services.
  2. Download the Citrix Workspace app for Windows from the Citrix Downloads page.
  3. Run CitrixWorkspaceApp.exe when it downloads.
  4. Proceed through the installation wizard, accepting the license agreement and default settings.
    1. When given the option to Enable single sign-on, do not Enable single sign-on.
    2. When given the option to Enable app protection, do not Enable app protection.
  5. Click Add Account.
  6. In the field that appears, type "clicc.library.ucla.edu" without quotation marks.
  7. Check the box that says "Do not show this window automatically at sign-in."
  8. Click Add.
  9. In the window that appears type your Software Shortcut UCLA Single Sign-on credentials and click Sign In.

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  1. Join eduroam on UCLA campus or enable the UCLA VPN, using the instructions from Virtual Private Network (VPN) Clients | UCLA IT Services.
  2. Download the Citrix Workspace app from the Chrome Web Store.
  3. Launch the Citrix Workspace app.
  4. In the Account URL field, type "https://clicc.library.ucla.edu" without quotation marks and click Connect.
  5. In the window that appears type your Software Shortcut your UCLA Single Sign-on credentials and click Log On.

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