Jira Service Management

{"xsrfToken":"5c2454e200dfd7f0c8dc5454b5a56a814d7c9019_lout","branding":{"id":"15","key":"ij","name":"CLICC Resources & Services","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"UCLA Library Service Portal","sharedPortalName":"UCLA Library","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"UCLA Library Service Portal","sharedPortalName":"UCLA Library","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2a1718f3-70e8-4c2a-8593-3dce7fb2244c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjY3NWM0Mi1mMmUxLTRmYmItODk1My05ZmJmYTI2NWFmZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhMTcxOGYzLTcwZTgtNGMyYS04NTkzLTNkY2U3ZmIyMjQ0YyI6WyJyZWFkIl19LCJleHAiOjE3MDIzMzU2MTksIm5iZiI6MTcwMjMzNTAxOX0.MEOCkxI2DlWoio_41xujaDGt2hrQ2KG49LeWGQXVU9A&client=9b675c42-f2e1-4fbb-8953-9fbfa265afdc&height=300&mode=fit","bannerMediaApiFileId":"2a1718f3-70e8-4c2a-8593-3dce7fb2244c","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"15","key":"ij","projectId":10106,"serviceDeskId":15,"name":"CLICC Resources & Services","description":"Welcome to the CLICC Resources & Services Portal!\nAll CLICC devices—including Chromebooks, macOS, and Windows laptops and iPads—are issued on 1-week loans with 1 renewal. For device renewals, please see the instructions on <a href=\"https://www.library.ucla.edu/use/borrow-renew-return/renewing-and-returning-items\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Renewing and Returning Items</a> on the UCLA Library Web site.\nCLICC device loans are handled via walk-up circulation only, and the majority of the devices are available at the CLICC Powell and YRL Lending locations. Other Library locations such as the Biomedical Library, SEL–Boelter, SEL–Geology, Music Library, and Arts Library also have CLICC devices available for walk-up loans. Lending lockers in Powell and YRL have Chromebooks and cables available for loan and can still lend devices outside of CLICC lending location hours. For CLICC and Library hours, please visit <a href=\"https://www.library.ucla.edu/locations\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.library.ucla.edu/locations</a>\nInstructors and teaching assistants who need long-term devices for instruction should contact their departments. For courses in which students are assigned projects requiring specific software or technology, instructors should contact CLICC via an Inquiry request in this portal to discuss available options for their students.","portalBaseUrl":"/servicedesk/customer/portal/15","onlyPortal":false,"reqTypes":[{"id":"132","name":"CLICC Consultations Request Form","descriptionHtml":"For student, staff and faculty seeking troubleshooting assistance and guidance for programs including Box, Google Suite, Microsoft Office, Operating System basics (MacOS, Windows, Chrome OS), and UCLA VPN.","callToAction":"CLICC Consultations Request Form","introHtml":"For student, staff and faculty seeking troubleshooting assistance and guidance for programs including Box, Google Suite, Microsoft Office, Operating System basics (MacOS, Windows, Chrome OS), and UCLA VPN.","icon":10516,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[29],"key":""},{"id":"124","name":"Inquiry Form","descriptionHtml":"Please let us know if you have questions regarding CLICC and other Library instructional resources and spaces that do not fit within our other request forms.","callToAction":"Inquiry Form","introHtml":"Ask us a question about our spaces or services!","icon":10518,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[29],"key":""},{"id":"136","name":"Request a CLICC Virtual Classroom","descriptionHtml":"Use this form to request either a set of <a href=\"https://docs.library.ucla.edu/x/oLHkE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Software Plus or Performance Plus virtual desktops</a> for a specific event, such as a course session or exam hosted over the Internet. Please read CLICC's instructions on <a href=\"https://docs.library.ucla.edu/x/WCD0D\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">accessing a CLICC Virtual Desktop</a> and the <a href=\"https://docs.library.ucla.edu/x/Yn2iCQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICC Software</a> available on them. CLICC Virtual Classrooms are only provided to current UCLA instructors whose classes include only current UCLA students.","callToAction":"Request a CLICC Virtual Classroom","introHtml":"Use this form to request a virtual classroom of up to 25 CLICC Virtual Desktops for use over the Internet. Instructors may request either <a href=\"https://docs.library.ucla.edu/x/oLHkE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Software Plus or Processor Plus virtual desktops</a>.","icon":10519,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[29],"key":""},{"id":"137","name":"Request an Individual Account for CLICC Performance+ Virtual Desktop","descriptionHtml":"Use this form to request an individual account to use a CLICC Performance+ Virtual Desktop. Please read CLICC's instructions on accessing a CLICC Virtual Desktop and the CLICC Software available on them. CLICC Virtual Classrooms are only provided to current UCLA instructors whose classes include only current UCLA students.","callToAction":"Request an Individual Account for CLICC Performance+ Virtual Desktop","introHtml":"Use this form to request an individual account for access to a CLICC Performance+ Virtual Desktop.","icon":10550,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[29],"key":""},{"id":"172","name":"Request Electrical Engineering Class Equipment","descriptionHtml":"Faculty & Professors Only - Use this form to reserve equipment required for the students enrolled in Electrical Engineering courses. Forms should be submitted by Week 8 for the next quarter. (Ex: Spring 2024 request submitted Week 8 of Winter 2024.)\n<ul class=\"alternate\" type=\"square\">\n <li>Student Rosters must be provided by Finals Week of previous quarter.</li>\n <li>Please note inventory may be limited and coordination of student grouping is to be coordinated by professor/instructor.</li>\n <li>Reservations will not be finalized until all information and supporting documents are submitted.</li>\n</ul>","callToAction":"Request Electrical Engineering Class Equipment","introHtml":"Faculty & Professors Only - Use this form to reserve equipment required for Electrical Engineering courses.","icon":10469,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[29],"key":""},{"id":"123","name":"Reserve a Library Instructional Space","descriptionHtml":"","callToAction":"Reserve a Library Instructional Space","introHtml":"Use this form to request an instructional space in the Library.","icon":10482,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[29],"key":""},{"id":"128","name":"2019-2020 Equipment Request Form","descriptionHtml":"This retired form was for the 2019-2020 academic year. New requests should be made by students via <a href=\"https://jira.library.ucla.edu/servicedesk/customer/portal/3/create/225\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">the Student Equipment Request Form</a> and by faculty and staff via the <a href=\"https://jira.library.ucla.edu/servicedesk/customer/portal/3/create/224\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Staff/Faculty Equipment Request Form</a>.","callToAction":"2019-2020 Equipment Request Form","introHtml":"This retired form was for the 2019-2020 academic year. New requests should be made by students via <a href=\"https://jira.library.ucla.edu/servicedesk/customer/portal/3/create/225\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">the Student Equipment Request Form</a> and by faculty and staff via the <a href=\"https://jira.library.ucla.edu/servicedesk/customer/portal/3/create/224\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Staff/Faculty Equipment Request Form</a>.","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"129","name":"DUO Token","descriptionHtml":"Use this form to request a DUO Token. DUO Tokens are used in UCLA’s Multi-factor authentication process as an alternative to using a phone or the DUO App for the post-password authentication step. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a>","callToAction":"DUO Token","introHtml":"Use this form to request a DUO Token. DUO Tokens are used in UCLA’s Multi-factor authentication process as an alternative to using a phone or the DUO App for the post-password authentication step. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a>","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"133","name":"Faculty/Staff Equipment Request Form","descriptionHtml":"Equipment for faculty (and under certain circumstances for staff) during the COVID-19 remote instruction period. PLEASE NOTE: Faculty will be provided information on borrowing equipment from the Library approximately two (2) weeks prior to the first day of instruction. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a>","callToAction":"Faculty/Staff Equipment Request Form","introHtml":"Equipment for faculty (and under certain circumstances for staff) during the COVID-19 remote instruction period. PLEASE NOTE: Faculty will be provided information on borrowing equipment from the Library approximately two (2) weeks prior to the first day of instruction. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a>","icon":10516,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"127","name":"Request a Long-Term Laptop","descriptionHtml":"Use this form if you are a student or instructor who needs a laptop because you do not have access to a laptop or your laptop is being repaired. Instructors can also use this form if a student enrolled in their class needs regular access to <a href=\"https://docs.library.ucla.edu/x/Yn2iCQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">specialized software CLICC offers on its devices</a> and the student does not have access to a laptop or a laptop with that software. Laptops typically must be returned by the end of Friday of Finals Week the quarter in which the booking begins.","callToAction":"Request a Long-Term Laptop","introHtml":"Use this form if you are a student or instructor who needs a laptop because you do not have access to a laptop or your laptop is being repaired. Instructors can also use this form if a student enrolled in their class needs regular access to specialized software CLICC offers on its devices and the student does not have access to a laptop or a laptop with that software. Laptops typically must be returned by the end of Friday of Finals Week the quarter in which the booking begins.","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"125","name":"Request an office hours or consultation space","descriptionHtml":"","callToAction":"Request an office hours or consultation space","introHtml":"Use this form to request a group study room or other meeting space for office hours, consultations, faculty collaborations, or other similar events.","icon":10516,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"126","name":"Request equipment","descriptionHtml":"","callToAction":"Request equipment","introHtml":"Use this form to request an instructor laptop or a laptop cart. For students: if you are looking for a projector kit or other CLICC equipment, please visit <a href=\"http://www.library.ucla.edu/clicc/lending\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this website</a>.","icon":10550,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"134","name":"Student Equipment Request Form","descriptionHtml":"We are no longer lending MiFi hotspots. Equipment for undergraduate and graduate students during the COVID-19 remote instruction period. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a>","callToAction":"Student Equipment Request Form","introHtml":"Equipment for undergraduate and graduate students during the COVID-19 remote instruction period. PLEASE NOTE: Students will be provided information on borrowing equipment from the Library approximately two (2) weeks prior to the first day of instruction. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a>","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"131","name":"Summer Session Equipment Request","descriptionHtml":"Requests for equipment for use during Summer Sessions 2020.","callToAction":"Summer Session Equipment Request","introHtml":"Requests for equipment for use during Summer Sessions 2020","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"130","name":"Temporary Free Adobe CC Access","descriptionHtml":"For use during Spring Quarter 2020 only by registered UCLA students and instructors. Please note that – as of now – this free access will expire on July 6th. User will not be charged after July 6th, but will not have free access to Adobe CC after that date.","callToAction":"Temporary Free Adobe CC Access","introHtml":"For use during Spring Quarter 2020 only by registered UCLA students and instructors. Please note that – as of now – this free access will expire on July 6th. User will not be charged after July 6th, but will not have free access to Adobe CC after that date.","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":29,"name":"General"}],"orderMapping":{"29":[124,123,132,136,137,172]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IJ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjY3NWM0Mi1mMmUxLTRmYmItODk1My05ZmJmYTI2NWFmZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDIzMzYyMTksIm5iZiI6MTcwMjMzNTAxOX0.HGE_x0C09T7OeRSOyOsxcgPMSvCa0cmhPBjnPQ3DjYI","targetCollection":"upload-project-10106","endpointUrl":"https://api.media.atlassian.com","clientId":"9b675c42-f2e1-4fbb-8953-9fbfa265afdc","tokenDurationInMins":20}},"reqCreate":{"id":137,"projectId":10106,"form":{"name":"Request an Individual Account for CLICC Performance+ Virtual Desktop","descriptionHtml":"Use this form to request an individual account to use a CLICC Performance+ Virtual Desktop. 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You may confirm what UCLA has recorded as your official e-mail address by logging in with UCLA Logon ID at <a href=\"https://accounts.iam.ucla.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">accounts.iam.ucla.edu</a>.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10602","fieldConfigId":"10823","label":"What is your home department/major?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"13390","label":"Anthropology","selected":false,"children":[]},{"value":"13391","label":"Architecture","selected":false,"children":[]},{"value":"13392","label":"Asian American Studies","selected":false,"children":[]},{"value":"13393","label":"ASL","selected":false,"children":[]},{"value":"13395","label":"Comm Studies","selected":false,"children":[]},{"value":"13396","label":"English","selected":false,"children":[]},{"value":"13398","label":"Digital Humanities","selected":false,"children":[]},{"value":"13400","label":"ESL","selected":false,"children":[]},{"value":"13401","label":"Filipino","selected":false,"children":[]},{"value":"13402","label":"French","selected":false,"children":[]},{"value":"13403","label":"FTV","selected":false,"children":[]},{"value":"13404","label":"GE Cluster","selected":false,"children":[]},{"value":"13405","label":"Gender Studies","selected":false,"children":[]},{"value":"13406","label":"History","selected":false,"children":[]},{"value":"13407","label":"Honors Collegium","selected":false,"children":[]},{"value":"13409","label":"Information Studies","selected":false,"children":[]},{"value":"13410","label":"Italian","selected":false,"children":[]},{"value":"13411","label":"Japanese","selected":false,"children":[]},{"value":"13412","label":"Korean","selected":false,"children":[]},{"value":"13413","label":"Linguistics","selected":false,"children":[]},{"value":"13415","label":"Philosophy","selected":false,"children":[]},{"value":"13416","label":"Political Science","selected":false,"children":[]},{"value":"13417","label":"Russian","selected":false,"children":[]},{"value":"13419","label":"Sociology","selected":false,"children":[]},{"value":"13420","label":"Statistics","selected":false,"children":[]},{"value":"13421","label":"University Staff/Administration","selected":false,"children":[]},{"value":"13422","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Do you have any additional questions for us?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/137","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/137","calendarParams":{"firstDay":0,"date":"2023-12-11T14:50:19-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjY3NWM0Mi1mMmUxLTRmYmItODk1My05ZmJmYTI2NWFmZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDIzMzYyMTksIm5iZiI6MTcwMjMzNTAxOX0.HGE_x0C09T7OeRSOyOsxcgPMSvCa0cmhPBjnPQ3DjYI","targetCollection":"upload-project-10106","endpointUrl":"https://api.media.atlassian.com","clientId":"9b675c42-f2e1-4fbb-8953-9fbfa265afdc","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}