{"xsrfToken":"297c9ff34e5716d4a10cdcd3dc7d4311e90dce03_lout","branding":{"id":"15","key":"ij","name":"CLICC Resources & Services","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"UCLA Library Service Portal","sharedPortalName":"UCLA Library","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"UCLA Library Service Portal","sharedPortalName":"UCLA Library","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2a1718f3-70e8-4c2a-8593-3dce7fb2244c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjY3NWM0Mi1mMmUxLTRmYmItODk1My05ZmJmYTI2NWFmZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhMTcxOGYzLTcwZTgtNGMyYS04NTkzLTNkY2U3ZmIyMjQ0YyI6WyJyZWFkIl19LCJleHAiOjE3NDQ4MTc4MjAsIm5iZiI6MTc0NDgxNzIyMH0.6g8LkmftiXLo2N1sDCu_4UxIbI5vLvjRuxcblrbIY1A&client=9b675c42-f2e1-4fbb-8953-9fbfa265afdc&height=300&mode=fit","bannerMediaApiFileId":"2a1718f3-70e8-4c2a-8593-3dce7fb2244c","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"15","key":"ij","projectId":10106,"serviceDeskId":15,"name":"CLICC Resources & Services","description":"<p>Welcome to the CLICC Resources &amp; Services Portal!</p>\n<p>Check out the main <a href=\"https://www.library.ucla.edu/about/programs/campus-library-instructional-computing-commons-clicc/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICC page</a> for information on the types of various equipment available, lending policies, reservable instructional spaces &amp; operating hours. You can raise an inquiry or request from the options provided.</p>\n<p>If you wish to contest your fines/fees, submit a ticket to our online <a href=\"https://uclalibrary.atlassian.net/servicedesk/customer/portal/12/group/26/create/118\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICC Fines portal</a> (please include your UID).</p>","portalBaseUrl":"/servicedesk/customer/portal/15","reqTypes":[{"id":"124","name":"Inquiry Form","descriptionHtml":"<p>Please let us know if you have questions regarding CLICC and other Library instructional resources and spaces that do not fit within our other request forms.</p>","callToAction":"Inquiry Form","introHtml":"<p>Ask us a question about any of our spaces or services!</p>","icon":10518,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[29],"key":""},{"id":"136","name":"Request a CLICC Virtual Classroom","descriptionHtml":"<p>Use this form to request either a set of <a href=\"https://docs.library.ucla.edu/x/oLHkE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Software Plus or Performance Plus virtual desktops</a> for a specific event, such as a course session or exam hosted over the Internet. Please read CLICC's instructions on <a href=\"https://docs.library.ucla.edu/x/WCD0D\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">accessing a CLICC Virtual Desktop</a> and the <a href=\"https://docs.library.ucla.edu/x/Yn2iCQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICC Software</a> available on them. CLICC Virtual Classrooms are only provided to current UCLA instructors whose classes include only current UCLA students.</p>","callToAction":"Request a CLICC Virtual Classroom","introHtml":"<p>Use this form to request a virtual classroom of up to 25 CLICC Virtual Desktops for use over the Internet. Instructors may request either <a href=\"https://docs.library.ucla.edu/x/oLHkE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Software Plus or Processor Plus virtual desktops</a>.</p>","icon":10519,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[29],"key":""},{"id":"127","name":"Request a Long-Term Loan or Windows Laptop","descriptionHtml":"<h4><a name=\"UsethisformifyouwouldliketorequestalongtermloanofaCLICCdeviceMacBook%2CiPad%2CorHPWindows%29forthecurrentquarterbecauseyouarea%3A\" target=\"_blank\"></a>Use this form if you would like to request a long-term loan of a CLICC device MacBook, iPad, or HP Windows) for the current quarter because you are a:</h4>\n<ul>\n <li><b>Student</b> enrolled in a UCLA registered course that requires <ins>specialized software</ins> to fulfill coursework OR</li>\n <li><b>TA/Professor</b> instructing a UCLA registered course where your department does not provide you the necessary equipment to fulfill the role.</li>\n</ul>\n<p><em>(General software/programs like Notability, Good Notes, Microsoft Applications, Google Apps, etc are not considered specialized programs and would not be eligible for approval)</em></p>\n<h4><a name=\"Thefollowingrequirementsaremandatorytosubmitforyourrequest%3A\" target=\"_blank\"></a>The following requirements are mandatory to submit for your request:</h4>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\"><ins>Undergraduate/Graduate Students</ins></td>\n <td class=\"confluenceTd\"><ins>Professor/Graduate TA/Guest Lecturer/Tutor</ins></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">\n <ol>\n <li>Course Name currently enrolled in</li>\n <li>9-Digit SRS Course Number (can be found on <a href=\"https://sa.ucla.edu/ro/public/soc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Schedule of Classes</a>)</li>\n <li>Name(s) of Specialized Software needed to fulfill course work</li>\n <li>Proof of Enrollment (only <ins>unofficial transcript</ins> downloaded from myUCLA will be accepted)</li>\n </ol></td>\n <td class=\"confluenceTd\">\n <ol>\n <li>Course Name currently instructing</li>\n <li>9-Digit SRS Course Number (can be found on <a href=\"https://sa.ucla.edu/ro/public/soc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Schedule of Classes</a>)</li>\n <li>Name(s) of Specialized Software needed to fulfill role</li>\n <li>Proof of Instruction (attach TA or Tutor <ins>appointment letter</ins>)</li>\n </ol></td>\n </tr>\n </tbody>\n </table>\n</div>\n<p>If you cannot provide ALL of the above requirements, please kindly follow our regular lending policies of a 2-week loan period or utilize our <a href=\"https://www.library.ucla.edu/help/services-resources/virtual-desktop/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICC Virtual Desktop</a> to access a Windows operating system from your personal device.</p>\n<p>The <a href=\"https://www.library.ucla.edu/help/services-resources/equipment-lending/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICC Fines &amp; Fees Policy</a> is applicable to all CLICC Equipment, including long-term loans.</p>\n<p>Your cooperation in following our policies and procedures is greatly appreciated!</p>\n<hr>","callToAction":"Request a Long-Term Loan or Windows Laptop","introHtml":"<p>Use this form if you would like to request a long-term loan of a CLICC device (MacBook, iPad, or HP Windows) for the current quarter.</p>","icon":10470,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[29],"key":""},{"id":"137","name":"Request an Individual Account for CLICC Performance+ Virtual Desktop","descriptionHtml":"<p>Use this form to request an individual account to use a CLICC Performance+ Virtual Desktop. Please read CLICC's instructions on accessing a CLICC Virtual Desktop and the CLICC Software available on them. CLICC Virtual Classrooms are only provided to current UCLA instructors whose classes include only current UCLA students.</p>","callToAction":"Request an Individual Account for CLICC Performance+ Virtual Desktop","introHtml":"<p>Use this form to request an individual account for access to a CLICC Performance+ Virtual Desktop.</p>","icon":10550,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[29],"key":""},{"id":"172","name":"Request Electrical Engineering Class Equipment","descriptionHtml":"<p>Faculty &amp; Professors Only - Use this form to reserve equipment required for the students enrolled in Electrical Engineering courses. Forms should be submitted by Week 8 for the next quarter. (Ex: Spring 2024 request submitted Week 8 of Winter 2024.)</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Student Rosters must be provided by Finals Week of previous quarter.</li>\n <li>Please note inventory may be limited and coordination of student grouping is to be coordinated by professor/instructor.</li>\n <li>Reservations will not be finalized until all information and supporting documents are submitted.</li>\n</ul>","callToAction":"Request Electrical Engineering Class Equipment","introHtml":"<p>Faculty &amp; Professors Only - Use this form to reserve equipment required for Electrical Engineering courses.</p>","icon":10469,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[29],"key":""},{"id":"123","name":"Reserve a Library Instructional Space or Portable Equipment","descriptionHtml":"","callToAction":"Reserve a Library Instructional Space or Portable Equipment","introHtml":"<p>Use this form to request an instructional space in the Library and/or reserve portable equipment (ex: Laptop Cart) for your class.</p>","icon":10482,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[29],"key":""},{"id":"128","name":"2019-2020 Equipment Request Form","descriptionHtml":"<p>This retired form was for the 2019-2020 academic year. New requests should be made by students via <a href=\"https://jira.library.ucla.edu/servicedesk/customer/portal/3/create/225\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">the Student Equipment Request Form</a> and by faculty and staff via the <a href=\"https://jira.library.ucla.edu/servicedesk/customer/portal/3/create/224\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Staff/Faculty Equipment Request Form</a>.</p>","callToAction":"2019-2020 Equipment Request Form","introHtml":"<p>This retired form was for the 2019-2020 academic year. New requests should be made by students via <a href=\"https://jira.library.ucla.edu/servicedesk/customer/portal/3/create/225\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">the Student Equipment Request Form</a> and by faculty and staff via the <a href=\"https://jira.library.ucla.edu/servicedesk/customer/portal/3/create/224\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Staff/Faculty Equipment Request Form</a>.</p>","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"132","name":"CLICC Consultations Request Form","descriptionHtml":"<p>For student, staff and faculty seeking troubleshooting assistance and guidance for programs including Box, Google Suite, Microsoft Office, Operating System basics (MacOS, Windows, Chrome OS), and UCLA VPN.</p>","callToAction":"CLICC Consultations Request Form","introHtml":"<p>For student, staff and faculty seeking troubleshooting assistance and guidance for programs including Box, Google Suite, Microsoft Office, Operating System basics (MacOS, Windows, Chrome OS), and UCLA VPN.</p>","icon":10516,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"129","name":"DUO Token","descriptionHtml":"<p>Use this form to request a DUO Token. DUO Tokens are used in UCLA’s Multi-factor authentication process as an alternative to using a phone or the DUO App for the post-password authentication step. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a></p>","callToAction":"DUO Token","introHtml":"<p>Use this form to request a DUO Token. DUO Tokens are used in UCLA’s Multi-factor authentication process as an alternative to using a phone or the DUO App for the post-password authentication step. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a></p>","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"133","name":"Faculty/Staff Equipment Request Form","descriptionHtml":"<p>Equipment for faculty (and under certain circumstances for staff) during the COVID-19 remote instruction period. PLEASE NOTE: Faculty will be provided information on borrowing equipment from the Library approximately two (2) weeks prior to the first day of instruction. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a></p>","callToAction":"Faculty/Staff Equipment Request Form","introHtml":"<p>Equipment for faculty (and under certain circumstances for staff) during the COVID-19 remote instruction period. PLEASE NOTE: Faculty will be provided information on borrowing equipment from the Library approximately two (2) weeks prior to the first day of instruction. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a></p>","icon":10516,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"125","name":"Request an office hours or consultation space","descriptionHtml":"","callToAction":"Request an office hours or consultation space","introHtml":"<p>Use this form to request a group study room or other meeting space for office hours, consultations, faculty collaborations, or other similar events.</p>","icon":10516,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"126","name":"Request equipment","descriptionHtml":"","callToAction":"Request equipment","introHtml":"<p>Use this form to request an instructor laptop or a laptop cart. For students: if you are looking for a projector kit or other CLICC equipment, please visit <a href=\"http://www.library.ucla.edu/clicc/lending\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this website</a>.</p>","icon":10550,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"188","name":"Request Media Equipment","descriptionHtml":"","callToAction":"Request Media Equipment","introHtml":"<p>Use this form to reserve media equipment kits from CLICC+HumTech.</p>","icon":10649,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[],"key":""},{"id":"134","name":"Student Equipment Request Form","descriptionHtml":"<p><b>We are no longer lending MiFi hotspots.</b> Equipment for undergraduate and graduate students during the COVID-19 remote instruction period. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a></p>","callToAction":"Student Equipment Request Form","introHtml":"<p>Equipment for undergraduate and graduate students during the COVID-19 remote instruction period. PLEASE NOTE: Students will be provided information on borrowing equipment from the Library approximately two (2) weeks prior to the first day of instruction. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a></p>","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"131","name":"Summer Session Equipment Request","descriptionHtml":"<p>Requests for equipment for use during Summer Sessions 2020.</p>","callToAction":"Summer Session Equipment Request","introHtml":"<p>Requests for equipment for use during Summer Sessions 2020</p>","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"130","name":"Temporary Free Adobe CC Access","descriptionHtml":"<p>For use during 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