Jira Service Management

{"xsrfToken":"4106718bd5bcb3d35fa47c1da04caf78d903b56f_lout","branding":{"id":"15","key":"ij","name":"CLICC Resources & Services","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"UCLA Library Service Portal","sharedPortalName":"UCLA Library","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"UCLA Library Service Portal","sharedPortalName":"UCLA Library","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2a1718f3-70e8-4c2a-8593-3dce7fb2244c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjY3NWM0Mi1mMmUxLTRmYmItODk1My05ZmJmYTI2NWFmZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhMTcxOGYzLTcwZTgtNGMyYS04NTkzLTNkY2U3ZmIyMjQ0YyI6WyJyZWFkIl19LCJleHAiOjE3Mzc0NjIzMTUsIm5iZiI6MTczNzQ2MTcxNX0.sr4kvOpjsy-diSf6y4JuSC98HhOaFNYZp-w6YntizYw&client=9b675c42-f2e1-4fbb-8953-9fbfa265afdc&height=300&mode=fit","bannerMediaApiFileId":"2a1718f3-70e8-4c2a-8593-3dce7fb2244c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"ij","projectId":10106,"serviceDeskId":15,"name":"CLICC Resources & Services","description":"Welcome to the CLICC Resources & Services Portal!\nCheck out the main <a href=\"https://www.library.ucla.edu/about/programs/campus-library-instructional-computing-commons-clicc/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICC page</a> for information on the types of various equipment available, lending policies, reservable instructional spaces & operating hours. You can raise an inquiry or request from the options provided.\nIf you wish to contest your fines/fees, submit a ticket to our online <a href=\"https://uclalibrary.atlassian.net/servicedesk/customer/portal/12/group/26/create/118\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICC Fines portal</a> (please include your UID).","portalBaseUrl":"/servicedesk/customer/portal/15","onlyPortal":false,"reqTypes":[{"id":"124","name":"Inquiry Form","descriptionHtml":"Please let us know if you have questions regarding CLICC and other Library instructional resources and spaces that do not fit within our other request forms.","callToAction":"Inquiry Form","introHtml":"Ask us a question about any of our spaces or services!","icon":10518,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[29],"key":""},{"id":"136","name":"Request a CLICC Virtual Classroom","descriptionHtml":"Use this form to request either a set of <a href=\"https://docs.library.ucla.edu/x/oLHkE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Software Plus or Performance Plus virtual desktops</a> for a specific event, such as a course session or exam hosted over the Internet. Please read CLICC's instructions on <a href=\"https://docs.library.ucla.edu/x/WCD0D\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">accessing a CLICC Virtual Desktop</a> and the <a href=\"https://docs.library.ucla.edu/x/Yn2iCQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICC Software</a> available on them. CLICC Virtual Classrooms are only provided to current UCLA instructors whose classes include only current UCLA students.","callToAction":"Request a CLICC Virtual Classroom","introHtml":"Use this form to request a virtual classroom of up to 25 CLICC Virtual Desktops for use over the Internet. Instructors may request either <a href=\"https://docs.library.ucla.edu/x/oLHkE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Software Plus or Processor Plus virtual desktops</a>.","icon":10519,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[29],"key":""},{"id":"127","name":"Request a Long-Term Loan or Windows Laptop","descriptionHtml":"<h4><a name=\"UsethisformifyouwouldliketorequestalongtermloanofaCLICCdeviceMacBook%2CiPad%2CorHPWindows%29forthecurrentquarterbecauseyouarea%3A\" target=\"_blank\"></a>Use this form if you would like to request a long-term loan of a CLICC device MacBook, iPad, or HP Windows) for the current quarter because you are a:</h4>\n<ul>\n <li>Student enrolled in a UCLA registered course that requires <ins>specialized software</ins> to fulfill coursework OR</li>\n <li>TA/Professor instructing a UCLA registered course where your department does not provide you the necessary equipment to fulfill the role.</li>\n</ul>\n(General software/programs like Notability, Good Notes, Microsoft Applications, Google Apps, etc are not considered specialized programs and would not be eligible for approval)\n<h4><a name=\"Thefollowingrequirementsaremandatorytosubmitforyourrequest%3A\" target=\"_blank\"></a>The following requirements are mandatory to submit for your request:</h4>\n<div class=\"table-wrap\">\n <table class=\"confluenceTable\">\n <tbody>\n <tr>\n <td class=\"confluenceTd\"><ins>Undergraduate/Graduate Students</ins></td>\n <td class=\"confluenceTd\"><ins>Professor/Graduate TA/Guest Lecturer/Tutor</ins></td>\n </tr>\n <tr>\n <td class=\"confluenceTd\">\n <ol>\n <li>Course Name currently enrolled in</li>\n <li>9-Digit SRS Course Number (can be found on <a href=\"https://sa.ucla.edu/ro/public/soc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Schedule of Classes</a>)</li>\n <li>Name(s) of Specialized Software needed to fulfill course work</li>\n <li>Proof of Enrollment (only <ins>unofficial transcript</ins> downloaded from myUCLA will be accepted)</li>\n </ol></td>\n <td class=\"confluenceTd\">\n <ol>\n <li>Course Name currently instructing</li>\n <li>9-Digit SRS Course Number (can be found on <a href=\"https://sa.ucla.edu/ro/public/soc\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Schedule of Classes</a>)</li>\n <li>Name(s) of Specialized Software needed to fulfill role</li>\n <li>Proof of Instruction (attach TA or Tutor <ins>appointment letter</ins>)</li>\n </ol></td>\n </tr>\n </tbody>\n </table>\n</div>\nIf you cannot provide ALL of the above requirements, please kindly follow our regular lending policies of a 2-week loan period or utilize our <a href=\"https://www.library.ucla.edu/help/services-resources/virtual-desktop/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICC Virtual Desktop</a> to access a Windows operating system from your personal device.\nThe <a href=\"https://www.library.ucla.edu/help/services-resources/equipment-lending/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICC Fines & Fees Policy</a> is applicable to all CLICC Equipment, including long-term loans.\nYour cooperation in following our policies and procedures is greatly appreciated!\n<hr>","callToAction":"Request a Long-Term Loan or Windows Laptop","introHtml":"Use this form if you would like to request a long-term loan of a CLICC device (MacBook, iPad, or HP Windows) for the current quarter.","icon":10470,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[29],"key":""},{"id":"137","name":"Request an Individual Account for CLICC Performance+ Virtual Desktop","descriptionHtml":"Use this form to request an individual account to use a CLICC Performance+ Virtual Desktop. Please read CLICC's instructions on accessing a CLICC Virtual Desktop and the CLICC Software available on them. CLICC Virtual Classrooms are only provided to current UCLA instructors whose classes include only current UCLA students.","callToAction":"Request an Individual Account for CLICC Performance+ Virtual Desktop","introHtml":"Use this form to request an individual account for access to a CLICC Performance+ Virtual Desktop.","icon":10550,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[29],"key":""},{"id":"172","name":"Request Electrical Engineering Class Equipment","descriptionHtml":"Faculty & Professors Only - Use this form to reserve equipment required for the students enrolled in Electrical Engineering courses. Forms should be submitted by Week 8 for the next quarter. (Ex: Spring 2024 request submitted Week 8 of Winter 2024.)\n<ul class=\"alternate\" type=\"square\">\n <li>Student Rosters must be provided by Finals Week of previous quarter.</li>\n <li>Please note inventory may be limited and coordination of student grouping is to be coordinated by professor/instructor.</li>\n <li>Reservations will not be finalized until all information and supporting documents are submitted.</li>\n</ul>","callToAction":"Request Electrical Engineering Class Equipment","introHtml":"Faculty & Professors Only - Use this form to reserve equipment required for Electrical Engineering courses.","icon":10469,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[29],"key":""},{"id":"123","name":"Reserve a Library Instructional Space or Portable Equipment","descriptionHtml":"","callToAction":"Reserve a Library Instructional Space or Portable Equipment","introHtml":"Use this form to request an instructional space in the Library and/or reserve portable equipment (ex: Laptop Cart) for your class.","icon":10482,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[29],"key":""},{"id":"128","name":"2019-2020 Equipment Request Form","descriptionHtml":"This retired form was for the 2019-2020 academic year. New requests should be made by students via <a href=\"https://jira.library.ucla.edu/servicedesk/customer/portal/3/create/225\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">the Student Equipment Request Form</a> and by faculty and staff via the <a href=\"https://jira.library.ucla.edu/servicedesk/customer/portal/3/create/224\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Staff/Faculty Equipment Request Form</a>.","callToAction":"2019-2020 Equipment Request Form","introHtml":"This retired form was for the 2019-2020 academic year. New requests should be made by students via <a href=\"https://jira.library.ucla.edu/servicedesk/customer/portal/3/create/225\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">the Student Equipment Request Form</a> and by faculty and staff via the <a href=\"https://jira.library.ucla.edu/servicedesk/customer/portal/3/create/224\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Staff/Faculty Equipment Request Form</a>.","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"132","name":"CLICC Consultations Request Form","descriptionHtml":"For student, staff and faculty seeking troubleshooting assistance and guidance for programs including Box, Google Suite, Microsoft Office, Operating System basics (MacOS, Windows, Chrome OS), and UCLA VPN.","callToAction":"CLICC Consultations Request Form","introHtml":"For student, staff and faculty seeking troubleshooting assistance and guidance for programs including Box, Google Suite, Microsoft Office, Operating System basics (MacOS, Windows, Chrome OS), and UCLA VPN.","icon":10516,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"129","name":"DUO Token","descriptionHtml":"Use this form to request a DUO Token. DUO Tokens are used in UCLA’s Multi-factor authentication process as an alternative to using a phone or the DUO App for the post-password authentication step. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a>","callToAction":"DUO Token","introHtml":"Use this form to request a DUO Token. DUO Tokens are used in UCLA’s Multi-factor authentication process as an alternative to using a phone or the DUO App for the post-password authentication step. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a>","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"133","name":"Faculty/Staff Equipment Request Form","descriptionHtml":"Equipment for faculty (and under certain circumstances for staff) during the COVID-19 remote instruction period. PLEASE NOTE: Faculty will be provided information on borrowing equipment from the Library approximately two (2) weeks prior to the first day of instruction. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a>","callToAction":"Faculty/Staff Equipment Request Form","introHtml":"Equipment for faculty (and under certain circumstances for staff) during the COVID-19 remote instruction period. PLEASE NOTE: Faculty will be provided information on borrowing equipment from the Library approximately two (2) weeks prior to the first day of instruction. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a>","icon":10516,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"125","name":"Request an office hours or consultation space","descriptionHtml":"","callToAction":"Request an office hours or consultation space","introHtml":"Use this form to request a group study room or other meeting space for office hours, consultations, faculty collaborations, or other similar events.","icon":10516,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"126","name":"Request equipment","descriptionHtml":"","callToAction":"Request equipment","introHtml":"Use this form to request an instructor laptop or a laptop cart. For students: if you are looking for a projector kit or other CLICC equipment, please visit <a href=\"http://www.library.ucla.edu/clicc/lending\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this website</a>.","icon":10550,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"134","name":"Student Equipment Request Form","descriptionHtml":"We are no longer lending MiFi hotspots. Equipment for undergraduate and graduate students during the COVID-19 remote instruction period. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a>","callToAction":"Student Equipment Request Form","introHtml":"Equipment for undergraduate and graduate students during the COVID-19 remote instruction period. PLEASE NOTE: Students will be provided information on borrowing equipment from the Library approximately two (2) weeks prior to the first day of instruction. <a href=\"https://docs.library.ucla.edu/x/8StgCg\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional information on lending policies can be found here.</a>","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"131","name":"Summer Session Equipment Request","descriptionHtml":"Requests for equipment for use during Summer Sessions 2020.","callToAction":"Summer Session Equipment Request","introHtml":"Requests for equipment for use during Summer Sessions 2020","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"130","name":"Temporary Free Adobe CC Access","descriptionHtml":"For use during Spring Quarter 2020 only by registered UCLA students and instructors. Please note that – as of now – this free access will expire on July 6th. User will not be charged after July 6th, but will not have free access to Adobe CC after that date.","callToAction":"Temporary Free Adobe CC Access","introHtml":"For use during Spring Quarter 2020 only by registered UCLA students and instructors. Please note that – as of now – this free access will expire on July 6th. User will not be charged after July 6th, but will not have free access to Adobe CC after that date.","icon":10458,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":29,"name":"General"}],"orderMapping":{"29":[124,123,127,137,136,172]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IJ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjY3NWM0Mi1mMmUxLTRmYmItODk1My05ZmJmYTI2NWFmZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc0NjI5MTUsIm5iZiI6MTczNzQ2MTcxNX0.3kRy8ZQ-zyOnsNzheJU0qwdS7ftk8cIIU0SwAjrmVkY","targetCollection":"upload-project-10106","endpointUrl":"https://api.media.atlassian.com","clientId":"9b675c42-f2e1-4fbb-8953-9fbfa265afdc","tokenDurationInMins":20}},"reqCreate":{"id":123,"projectId":10106,"form":{"name":"Reserve a Library Instructional Space or Portable Equipment","descriptionHtml":"","callToAction":"Reserve a Library Instructional Space or Portable Equipment","intro":"Use this form to request an instructional space in the Library and/or reserve portable equipment (ex: Laptop Cart) for your class.","instructions":"","icon":10482,"iconUrl":"https://uclalibrary.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10609","fieldConfigId":"10830","label":"Will students require the use of CLICC computers?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["13452"],"values":[{"value":"13451","label":"Yes","selected":false,"children":[]},{"value":"13452","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10115","fieldConfigId":"10218","label":"What type(s) of laptops will you need?","description":"Please tell us what type(s) of laptops you will need for your reservation.","descriptionHtml":"Please tell us what type(s) of laptops you will need for your reservation.","required":false,"displayed":false,"presetValues":["10322"],"values":[{"value":"10319","label":"MacOS","selected":false,"children":[]},{"value":"10320","label":"Windows","selected":false,"children":[]},{"value":"10321","label":"No preference (MacOS or Windows)","selected":true,"children":[]},{"value":"10322","label":"No laptops needed","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10612","fieldConfigId":"10833","label":"How many laptops do you need CLICC to provide?","description":"If you do not need laptops, please enter \"0\".","descriptionHtml":"If you do not need laptops, please enter \"0\".","required":false,"displayed":false,"presetValues":["0"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10606","fieldConfigId":"10827","label":"Software to be used","description":"Please let us know if there is special software you wish to use. A complete list of software currently offered by CLICC can be found [here|https://docs.library.ucla.edu/display/LSD/CLICC+Software+List].","descriptionHtml":"Please let us know if there is special software you wish to use. A complete list of software currently offered by CLICC can be found <a href=\"https://docs.library.ucla.edu/display/LSD/CLICC+Software+List\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.","required":false,"displayed":false,"presetValues":["N/A"]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10093","fieldConfigId":"10194","label":"Event audience","description":"Please tell us who is the primary audience for your event. Note: your event audience will help us determine your eligibility for reserving a CLICC Classroom.","descriptionHtml":"Please tell us who is the primary audience for your event. 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